Learn more:
https://bartendertraining.ca/career-development/handling-customer-complaints-drinks/
When faced with a customer who has expressed dissatisfaction with a drink, it’s vital to approach the situation calmly and professionally. Bar staff and managers are often trained to handle these delicate scenarios since a well-addressed complaint can enhance a customer’s overall experience.
The immediate reaction should involve acknowledging the complaint without defensiveness, actively listening to the customer’s concerns, and evaluating the issue accurately.
